Customer Support Associate – Polish & English | Telecom Project

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide. With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations. 🎯 About the Role Join our team supporting customers of a leading international telecommunications provider. You’ll provide inbound customer support via phone, email, and chat , helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries . No sales or upselling — your focus is on solving customer issues and delivering a great experience. ✅ What You’ll Do Handle customer inquiries through voice and non-voice channels Resolve service-related issues and aim for first-contact resolution Provide clear, professional, and empathetic support Accurately document customer interactions Follow established processes and procedures 🧠 What We’re Looking For Must-have: Polish – C1 English – B2 Undergraduate, graduate, postgraduate education or equivalent Strong communication and computer skills Availability to work on shifts Monday–Saturday, 09:00–18:00 Nice to have: Customer service, BPO, or telecommunications experience Experience with CRM/ticketing systems Strong problem-solving and customer-focused mindset 🎁 What You’ll Get What We Offer Competitive salary + performance bonus Additional health insurance Food vouchers Paid training and onboarding Relocation support for eligible candidates moving to Sofia Ongoing learning and career development International and supportive work environment Work model: Onsite – Sofia Working hours shifts : Monday–Saturday, 09:00–18:00 Channels: Voice, email & chat If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!