Customer Support - Dutch Speaker

Customer Support - Dutch Speaker Our client is a successful iGaming operator with a brand new, gorgeous office in Malta. They are looking for a Dutch Customer Service Agent to join their growing, fun-loving team! Ideally, you have experience from the iGaming Industry or in a customer-facing role in sales or support. It is important that you are comfortable online and move fluently between multiple chats and emails, and that you are highly service minded. The basic starting salary offered is €28K and if you scroll down, you will find a range of benefits including relocation and 2 weeks accommodation + much more! Role & Responsibilities In essence, your job is to make the customers happy, and to make them return Provide customer support via chat, phone, and email in Dutch Support players with technical (perceived or actual) problems Ensure player satisfaction through applying professionalism and empathy Educate players on game rules and features Assist players with finding their way around the website and current promotions Skills & Experience Excellent written & spoken communication skills in Dutch (native/C2 level) and English (C1) Previous experience in a customer-facing role, preferably online/chat support Internet & IT savvy Able to work on a shift basis across 7 days per week (rota) Flexible multitasker, adapting swiftly to a fast-paced environment Quick learner "Winner mentality" - you like to deliver to the best of your ability About this role Starting Salary €28,000 + night shift supplement Hybrid workplace arrangements (40%, after probation) 5% private pension contribution from the company €1,000 Annual Wellness Allowance Relocation package for candidates moving to Malta (flights + 2 weeks accommodation) Company Lunch weekly Access to continuous training in Casino, Sportsbook, AML, RGL, and more Free parking for cars and motorbikes Many more perks offered! Please, apply with your detailed CV in English *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent. Department Customer Support Locations St. Julian's Remote status Hybrid Yearly salary €28,000 Employment type Full-time Top Employers! The best employers work with us! We represent only clients we believe to be excellent employers and we strive to find top talent to join their organisations, both in and outside of Malta. About JobMatchingPartner Owned and operated by JobMatchingPartner Limited since 2019. Registered office: Centris Business Gateway II, Level 2G, Triq is-Salib Ta' L-Imriehel, Zone 3 Central Business District Birkirkara CBD 3020 MALTA Recruitment Licence EA00340-2024 issued by the D.I.E.R. in Malta Company Reg C93587 Founded in 2019 Co-workers 4