Customer Support Representative - Swedish - Larnarca

Customer Support Representative - Swedish - Larnarca Position: Customer Support Representative Location: Larnarca, Cyprus Employment type: Full-time Work model: on-site DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries and address user needs efficiently Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications Escalate any potential service issues to the senior team members, as needed. Adhere to all project processes and procedures Ensure compliance with the contractual SLA Collaborate with the team on specific projects, when requested Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records REQUIREMENTS Speaks and writes fluent Swedish Fluent in spoken and written English (B2+) Are driven and not afraid to take on new challenges Passionate about customer service and service Good communication skills A genuine problem-solving mentality OFFER Full time position Working hours: Mon-Sun, 9:00 - 22:45 (shift work) (Moving package) Reimbursement from the company of 1000 euros for flight ticket and accommodation Possibility of living in a company apartment for the first two months Paid training and ongoing coaching Professional growth and development opportunities. State-of-the-art premises that provide a fantastic working environment with relaxing rest areas Department Customer Support Locations Larnaca Larnaca About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast