Customer Support Steering Specialist

Job Description Apply now Job Title: Customer Support Steering Specialist Posting Start Date: 9/9/26 Job Location (Long): Woodcliff Lake, New Jersey United States Job Description: WHAT AWAITS YOU. Support ongoing development, improvement, and implementation of the Aftersales Granular Performance Management (GPM) program, including milestone tracking and governance. Maintain strong communication with department heads to gather feedback, negotiate annual KPIs, and ensure the program remains relevant across all operational touchpoints. Help facilitate monthly GPM working sessions by monitoring dealer performance, identifying underperforming areas, and steering discussions toward clear, actionable next steps. Assist with establishing performance‑tracking processes, maintaining communication and reporting plans, and supporting integration of GPM logic within regional and national operations, including a bilateral feedback platform. Support the creation and upkeep of strategic work‑package performance‑tracking processes while assisting with periodic management reviews and escalating risks or deviations as needed. Support the full 3LTA target management process, including maintaining tracking systems, collecting quarterly updates, and identifying shortfalls and risks. Maintain and support the internal target‑tracking platform while contributing to quarterly performance reporting for the C4 US A management circle. Serve as QMS Champion for C4‑US‑A‑1 by assisting with QMS reviews and providing support during audits. WHAT YOU SHOULD BRING. Bachelors Degree Minimum of 3-5 years in Finance, Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial Experience working at BMW HQ a plus WHAT YOU CAN LOOK FORWARD TO. Medical, Dental, and Vision insurance 401(k) with Company match and Retirement Income Account Employee vehicle program Bonus eligibility Paid Parental Leave Generous PTO and Company paid holidays Voluntary Benefits to fit your needs Relocation is available for this position. The expected salary range for this position is $57,900.00 - $95,500.00. The selected candidate’s education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements. As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC. Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation,Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.