Czech speaking Player Support Specialist for a Gaming Account in Bulgaria

Czech-Speaking Player Support Specialist for a Gaming Account About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers. We are currently seeking a Czech-Speaking Player Support Specialist to join a leading global Gaming Account based in Sofia, Bulgaria . If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career. Responsibilities Provide exceptional customer support to Czech-speaking players via phone, email, and live chat. Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting. Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy. Escalate complex issues to the appropriate internal teams when necessary. Accurately document customer interactions using CRM and ticketing systems. Stay up to date with game updates, promotions, and platform policies. Deliver an outstanding player experience that reflects the client's commitment to excellence. Requirements Native or fluent Czech language skills. Good command of English (written and spoken). Excellent communication and interpersonal skills. Passion for gaming and online entertainment. Strong problem-solving abilities and attention to detail. Ability to work in a fast-paced, customer-focused environment. Previous customer service or technical support experience is an advantage but not required. Comfortable using multiple computer applications simultaneously. EU citizenship or legal authorisation to work in the EU. Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance More than fifty benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Financial support during relocation