Position: Customer Support Representative

Location: Budapest, Hungary

Work model: on-site

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment).

DUTIES AND RESPONSIBILITIES:

Handle incoming customer contacts and respond to product, service and pre- and post-sale enquiries
Provide customer support and troubleshooting for gaming products, software and connectivity issues
Resolve customer complaints by taking ownership of each case and ensuring appropriate follow-up
Gather required information and accurately document customer interactions in internal systems
Provide clear and easy-to-understand explanations of technical information and product features
Ensure all customer interactions comply with quality standards, consumer safety regulations, GDPR and internal procedures
Escalate potential product safety, regulatory and other important issues through defined channels
Act as a brand advocate by delivering excellent customer service and promoting products, features, benefits and associated services where appropriate
Log customer interactions and manage knowledge base information according to established procedures
Participate in required training, calibration and quality sessions
Share recurring customer issues, process gaps and improvement opportunities with Team Managers or Leads
Meet defined performance, quality and behavioural targets.

REQUIREMENTS:

Czech/Slovak language at B2/C1 level and English B2 level
Secondary or higher education
Strong interest and aptitude in consumer electronics and gaming technology
Ability to understand and explain connectivity, tuning and technical product details in a simple and clear way
Basic knowledge of consumer products, software and PC connectivity issues
Previous experience in customer service, consumer care or a contact centre is preferred
Excellent verbal and written communication skills
Excellent knowledge of MS Office tools, including Word, Excel, PowerPoint, Access and Outlook
Good computer literacy and ability to capture data accurately
Strong customer orientation, empathy and problem-solving skills
Ability to recognise sales opportunities and promote relevant products, features and services
Ability to work effectively in a flexible and busy contact centre environment
Comfortable working towards performance targets and having customer interactions monitored
Professional, reliable and proactive approach
Willingness to take personal initiative for technical and professional development
Ability to safeguard sensitive and confidential company information.

BENEFITS:

Competitive salary and performance-based incentives and language bonus
Comprehensive health, dental, and vision insurance
Opportunities for professional growth and career development within a global technology leader
Meal allowance
Relocation support
A collaborative and supportive team environment