Danish Technical Support Specialist Lisbon (OnSite)

Job Title: Tech Customer Service Representative Danish Speaker Location: Lisbon, Portugal Start Date: 20 November 2025 Workplace Type: On-Site Contract Type: Fixed-Term (6 months, CDD) This opportunity is ideal for Tec savvy individuals who speak Danish fluently and enjoy helping users solve technical or product related issues. You will join an international support team in Lisbon, offering high-quality service to customers of a well-known technology brand. Job Description As a Tech Customer Service Representative, your mission is to deliver outstanding technical assistance and customer care. You will help users with troubleshooting, product usage questions, and problem resolution all while maintaining empathy, accuracy, and clear communication. Main Responsibilities: Handle incoming calls, chats, and emails from Danish-speaking customers. Diagnose and resolve software, connectivity, or hardware issues using internal tools and knowledge bases. Provide step-by-step support to ensure positive customer experiences. Escalate complex cases to specialized technical teams when necessary. Keep detailed records and follow quality procedures consistently. Working Hours Monday to Friday: 08:00AM08:00PM (rotational shifts) Saturday and Sunday: 08:00AM05:00PM (rotational) Days Off: Two rotational rest days per week Salary and Contract Terms Gross Salary: 1,500x14months Additional Fixed Monthly Amount: 120x12months Position Bonus (Braga only): 20x12months Meal Allowance: 7.23per working day Transport Allowance: 20per month Contract Duration: 6months(CDD) Welcome Bonus: Starting from 1Septemberonwards, the Welcome Bonus is paid in 12monthly instalments during the first year of work. Each instalment is subject to maintaining less than6% unjustified absenteeism in the previous month thus it is conditional, not part of the fixed salary. Benefits Health Insurance: Active from day1 (employee pays a small monthly amount; free after6months). Meal and Transport Allowances included monthly. Supportive International Work Culture: Multilingual , inclusive team environment. Relocation Package (Lisbon Only) Airfare Reimbursement: Up to400(Economy class), reimbursed after the6thmonth of the contract. Accommodation: Room in a shared apartment for up to12months at280/month(utilities included and deducted directly from pay slip). Profile Requirements Native or fluent Danish(C1level minimum) with good English communication skills. Customer centric mindset with strong problem solving ability. Basic understanding of computers, tech devices, or digital systems. Availability for shift rotation and willingness to work on-site in Lisbon. Why Join This is an excellent opportunity to grow your technical and communication skills while living in a dynamic European tech hub. Our client provides full training, career progression opportunities, and the chance to represent an innovative technology brand known globally for quality and design.