Data & AI Operations Engineer | S3 | Data & AI Domain | Milton Keynes | Internal Mobility

Data & AI Operations Engineer | S3 | Data & AI Domain | Milton Keynes | Internal Mobility Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. The Data & AI Domain at Santander is responsible for setting the strategic direction for data, analytics, and artificial intelligence across the organisation. It ensures that data is managed as a trusted enterprise asset and that advanced technologies are applied responsibly, securely, and effectively to create value for customers and the business. THE DIFFERENCE YOU MAKE The Data & AI Domain is looking for a Data & AI Operations Engineer based out of Milton Keynes . FTC – 24 Months The role will be accountable for managing the day to day of the Credit Card control models, including developing these further to meet business and regulatory requirements and improve efficiency. You will be responsible for the accuracy and robustness of outputs and data compliance within the defined control frameworks. The role will involve liaising with stakeholders to understand business issues & analytical requirements, as well as the needs of end customers, ensuring these are reflected in the project delivery approach and deliverables. The holder will build excellent working relationships with all key stakeholders, including the Data & Analytics CoE leadership team and product team, through effective communication and on-time delivery of high quality outputs. The difference you’ll make: Work with the business / data stewards to understand requirements and deliver outputs that meet these. Proactively identify poor quality data and report to relevant stakeholders, supporting / executing remediation actions as required. Present the results of analysis in an impactful manner that is appropriate to the audience, to encourage data-driven decision making across the organisation Support and collaborate across Chief Data Office and with the wider business, acting as key contact to ensure successful resolution to incidents and projects. Identify, assess, manage and report risks, taking proactive personal responsibility for ‘doing the right thing’ in compliance with regulatory requirements and our frameworks and policies. Takes responsibility for specific risks and issues, demonstrating what good looks like to other project team members and stakeholders. Promote and encourage good culture and behaviours personally and across the Team. What you’ll bring: Possesses an in-depth knowledge and understanding of Credit Card Products A thorough understanding of Credit Card data sources and data infrastructure. Attention to detail when working with data in order to make accurate conclusions and predictions. Excellent oral and written communication skills as well as good stakeholder management and collaboration skills. A high level of commercial awareness. Good knowledge of Microsoft Office Excellent SQL coding experience Experience of AWS & Snowflake What else you need to know: Location for this role is Milton Keynes and current expectation is at least 3 days in an office every week We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: The maintenance and future development of the Credit Card control suites including build of new controls and driving efficiency of existing controls using new technologies End to end management of incidents to include the analysis of Customer impact and the required remedial activities Become a go to Credit Card SME to manage product queries including interest and fees, cashback, Direct Debits and balance transfers Control correct system parameterisation in line with product proposition and terms & conditions, ensure system aligned to regulatory and compliance rules Test new product functionality, change control for new product setup and parameter changes. Ensure that daily, weekly, and monthly operational control processes are carried out to ensure the ongoing consistency and accuracy of Interest, Fees & Charges and Cashback in PCAS. WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experience Knowledge of core banking products with particular reference to Cards products and related controls and risks (Required) Great, proven skills in analysing/measuring and reconciling data (Required) A high level of computer literacy. Advanced level of Excel and extensive experience in using SQL (Required) Ability to perform complex modelling, calculations and macros (Required) Hard Skills SQL coding and data querying (Required) Advanced Excel skills, including macros and complex calculations (Required) Data analysis and reconciliation (Required) Credit Card product and control knowledge (Required) Soft Skills Attention to detail (Required) Stakeholder Management (Required) Communication skills (Required) Problem Solving (Required) Collaboration (Required) WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. Salary Range: £54,000.00 - £81,000.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network. Ready to be recognised? It starts with you. LOCAL COMPLIANCE At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location(s). We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. ( Only applicable for roles that are eligible for sponsorship) WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance . If you want to know more about the opportunity: Please contact: James Campain - [email protected] #LI-DNI