Data Analytics Engineer | S3 | Customer Team | Milton Keynes | Internal Mobility

Customer Intelligence Analyst | S3 | Customer Engagement and Channel Performance (CE&CP) | Multiple Locations | Internal Mobility Country: United Kingdom IT STARTS HERE Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference . Our mission is to contribute to help more people and businesses prosper . We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation. THE DIFFERENCE YOU MAKE CE&CP is looking for a Customer Intelligence Analyst based out of either Milton Keynes, London, Manchester, Glasgow, Belfast and Bradford. This role is on a fixed term contract for 12 months. This role is part of our Agile Customer Engagement Squads, where we believe smart, timely customer engagement has the power to create positive outcomes for our customers today and in the future. We’re looking for a Customer Intelligence Analyst to play a key role in driving customer-led growth across our digital channels. You’ll use data, digital analytics and experimentation insight to identify conversion opportunities, optimise journeys, and improve personalised customer engagement. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: Delivering data-driven insights to identify, quantify and optimise conversion opportunities across digital channels Analysing end-to-end customer journeys, including web and app behaviour, drop-off points, and channel interactions Evaluating 1:1 customer engagement campaign performance and making recommendations for improvement Leveraging digital analytics tools to understand customer behaviour, attribution and experience across journeys Supporting test-and-learn and experimentation activity, including A/B testing and journey optimisation Proactively identifying new data sources to enhance insights and improve conversion rates Designing and maintaining insight-led dashboards and MI, combining customer, product and digital metrics Collaborating with stakeholders across the business to deliver exceptional customer-centric solutions Developing and maintaining great working relationships with key stakeholders WHAT YOU’LL BRING Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Professional Experience: Extensive experience working with customer and product data within retail banking (Required) A great track record of delivering actionable analytical insights across journeys, products and customer segments (Required) Experience with digital journey optimisation, funnel analysis and experimentation (Required) Extensive experience with BI tools: SAS, SQL, HUE, AWS Athena (Required) Experience with other BI tools/platforms: Power BI, Python, Adobe Analytics, Adobe CJO (Preferred) Excellent commercial awareness with the ability to link insights with business outcomes (Required) Advanced MS Office skills, particularly Excel & PowerPoint (Required) Experience working within an Agile delivery framework (Preferred) Education: Degree in Mathematics, Computer Science, Statistics, Data Science, or a related subject (Preferred) Candidates without a higher level qualification will be considered if they can demonstrate that they have the required skills and experience. Hard Skills: Excellent analytical capability with the ability to create reporting to measure outcomes and to identify optimisation opportunities (Required) Experience working with large, complex datasets (Required) Great understanding of digital performance metrics, conversion analysis and customer journeys (Required) High attention to detail with excellent data quality awareness (Required) Problem-solving mindset with the ability to work independently and proactively (Required) Working knowledge of Agile methodologies (e.g. Scrum, Kanban) (Required) Awareness of AI and advanced analytics concepts (Preferred) Soft Skills: Curious, questioning mindset with a passion for understanding customer behaviour (Required) Confident communicator, able to tailor messages to different audiences (Required) Proactive, accountable and results-driven (Required) Comfortable working with ambiguity and shifting priorities (Required) Excellent collaborator who builds effective relationships across teams (Required) WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. Salary Range: £ 52,459.00 - £78,689.00 per annum (depending on experience) This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support. Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support. Time to give back through volunteering opportunities that let you make a difference in the communities we serve. Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network. Ready to be recognised? It starts with you. LOCAL COMPLIANCE At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates. We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow. To make this possible, our roles are site-based with a hybrid working pattern , where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). When applying, please consider the travel distance, time and cost to your chosen office location. We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. For further Guidance please visit Internal Mobility - Candidate Guidance . If you want to know more about the opportunity: Please contact Umesh Mistry - [email protected] #LI-DNI