Director of Customer Marketing & Community

About the Role

Build a customer advocacy and community function from the ground up at a Series B healthcare AI company. You will turn customer outcomes into stories, references, and relationships that support growth across the business.

What You'll Do

• Build a Customer Advisory Board, including member recruitment, program design, and initial engagements.

• Establish a customer reference program and a consistent cadence for case studies, testimonials, and video content.

• Create a customer speaker program and prepare customers for events, webinars, and media opportunities.

• Integrate customer proof points into the website, sales materials, account-based marketing, and executive communications.

• Develop reporting to measure program impact on pipeline, references, content production, and community engagement.

What We're Looking For

• Seven to ten years of experience in B2B customer marketing, advocacy, or product marketing.

• Experience building customer advocacy or reference programs from zero to one, including a Customer Advisory Board.

• A background in high-growth B2B companies, ideally in healthcare, healthtech, or another regulated industry.

• Experience marketing to and building relationships with executive-level customers.

• Familiarity with AI and machine learning tools, CRM platforms such as Salesforce, marketing automation, and content management systems.

Compensation & Benefits

Salary range: $180,000 to $200,000 USD annually. Visa sponsorship is available.

Location

Remote within the United States, with San Francisco, California as the primary location.