Director of Customer Marketing & Community

About the Role

Build a customer advocacy and community function from the ground up at a high-growth healthcare AI company. You will turn customer outcomes into stories, references, and relationships that support customer engagement and business growth.

What You'll Do

• Build a Customer Advisory Board, including member recruitment, charter development, and initial engagements.

• Create a customer reference program and a steady cadence for producing case studies, testimonials, and video content.

• Develop a customer speaker bureau and prepare customers for events, webinars, and press opportunities.

• Integrate customer proof points into the website, sales materials, account-based marketing campaigns, and executive communications.

• Track program impact through reporting on pipeline, references, customer stories, and community engagement.

What We're Looking For

• Seven to ten years of experience in B2B customer marketing, customer advocacy, or product marketing.

• Experience building customer advocacy or reference programs from the ground up, including a Customer Advisory Board.

• B2B enterprise experience, ideally at a high-growth company or in a regulated industry.

• Healthcare, healthtech, or other regulated-industry experience working with executive stakeholders.

• Familiarity with CRM platforms such as Salesforce, marketing automation, and content management systems.

Compensation & Benefits

Base salary: $180,000 to $200,000 USD annually. Visa sponsorship is available.

Location

Remote, United States. Primary location: San Francisco, California.