Drayage Operations Specialist

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Drayage Operations Specialist will work hand in hand with Business Development and Carrier partners to build, develop, and execute all day-to-day tasks surrounding our drayage Customer and Carrier needs. Drayage Operations Specialists will provide consistent & effective solutions to our internal & external partners. This role will be responsible for playing a key role in daily execution. This includes but is not limited to, supporting BD opportunities, onboarding, booking, & managing key Carrier relationships, and managing daily tracking, customs, & scheduling with facilities, BCOs, & Ports. What You'll Do Primary responsibilities Developing and executing all Drayage activities including quotes, appointment confirmation, vessel/rail tracking, carrier selection, compliance with SOPs, document collection and overall customer satisfaction. Execute all aspects of origin/destination management including terminal relationships, empty container management, tracking, controlling, and minimizing demurrage and per diem. Managing the organizational framework to track and update vendor SOP’s including document requirements, container utilization, booking confirmation, cargo ready / earliest receival dates, cargo cut-off date requirements, etc. Managing and executing inbound freight/container tracking including all origin, in-transit, and destination milestones. Additional Responsibilities Driving and leading drayage functions in close cooperation with leadership and Business Development sales teams. Managing and executing performance reporting and analysis of suppliers’ performance, container transit times, and vendor performance. Partnering with Business Development teams to drive business growth and ensure capacity and Customer needs are executed. Qualifications You are a self-motivated and adaptable individual with at least 1 year of 3PL experience You have strong organizational and time management skills with ability to lead and educate the organization on best-in-class Drayage Operations Bachelor's degree preferred Strong communication skills are required, as the candidate will be interfacing with many different parties each day Must possess strong problem-solving skills Ability to multitask in a fast-paced environment. The Perks of Working With Us Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. Invest in your future with our matching 401(k) program. Build relationships and take part in learning opportunities through our Employee Resource Groups. Enjoy office wide engagement activities, team events, happy hours and more! Leave the suit and tie at home; our dress code is casual. Work in the heart of downtown Chicago, IL! Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options. Maximize your wellness with free counseling sessions through our Employee Assistance Program Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. Receive 100% paid parental leave when you become a new parent. Get paid to work with your friends through our Referral Program! Get relocation assistance! If you are not local to the area, we offer relocation packages and have a Candidate Engagement Specialist who can answer any questions. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.