Dutch Client Facing Support Agent for GPS app

Job location: Lisbon, Portugal

Schedule: Monday to Friday, 8am to 5pm

About the role:

• You will be answering to the Users of GPS Navigation Tool (E-mail and Inbound Calls) identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures

We are looking for:

• At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Good communication skills, both verbal and oral
• Excellent Dutch native level written and spoken communication skills
• Fluency in English
• Proactive attitude and strong team-spirit
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
• Valid Legal Work Permit

Benefits

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities including language courses,
• Professional development and clear career path,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: private medical healthcare, life insurance, cafeteria benefits,
• Relocation allowance and assistance - Only applies to new hires relocating from outside of Portugal.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.