What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Customer Care Specialist.,

Responsibilities:

Experience in technical-based customer assistance through voice, chat, and email
Previous experience dealing with the challenges faced in a customer-focused role
Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
Problem-solving and critical thinking skills
A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
Social Media Savvy
Ability to effectively and correctly communicate verbally and in written format

Role Requirements:

Must be bilingual in Dutch (C1/C2/Native) and English (B2) speaking and writing
Experience in Customer Support, technical support, especially with a help desk or other IT functions
Great communication skills, written and orally
Demonstrate strong abilities to work independently and as a remote team player
Must be adaptable and flexible, demonstrating abilities to work with process and information changes
Must be willing to participate in a background screening
Proven customer communication experience (E-mail & Phone)
Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

Compensation & Benefits

Relocation package:
Flights from any European country or within Greece
Accommodation provided for 2 months
Bonus of 1 month of rent on top of first salary up to 350 EUR (average rent price for full 1 bedroom apartment in Thessaloniki)
Support with documents
Salary of 1600 EUR gross, plus 2 extra salaries per year
Private health insurance
Permanent contract
Career Growth opportunities- high focus on career development
Great Dutch team

Ready to Join? If you're passionate about creating a safer online community and want to start a new adventure in beautiful Thessaloniki, apply now and be part of a dynamic, forward-thinking team!