Role: Italian Client Experience Representative Location Strategy: On-site (Lisbon, Portugal) Timeline: Urgent start dates welcomed Shift Pattern: 24/7 rotating schedule (40 hours per week, 8-hour daily shifts) Overview Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. Key Responsibilities Client Support: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, and solution-driven communication style. Issue Troubleshooting: Analyze customer difficulties to identify root causes and deliver fast, customized resolutions tailored to each individual situation. Data Entry: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases. Performance Metrics: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics. Continuous Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows. Qualifications Language Skills: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension); operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs. Availability: Complete readiness to work flexible, rotating 24/7 shift schedules. Location: Physical presence and full-time availability to work on-site at our Lisbon office facility. Legal Authorization: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization. Soft Skills: Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, and a positive, proactive mindset. Compensation Plans Plan A (Local Resident Package): Provides a gross monthly base pay of €1,262.33 (distributed across 12 months) with self-managed accommodation. This option is tailored for local Lisbon residents or applicants who plan to arrange their private housing independently. Plan B (Relocation Package): Provides a gross monthly base pay of €1,059.00 (distributed across 12 months) paired with a private room in a shared company apartment with utility bills (water, gas, electricity, high-speed internet) completely covered. This plan also includes full airfare reimbursement after probation and complimentary airport transfer, making it perfect for candidates moving from abroad. Perks & Benefits Advancement: Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions. Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid starting on your very first day. Company Culture: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings. Health & Wellness: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling resources. Lifestyle: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life. Application Process Submit an updated resume in English or Italian. Eligible applicants will receive a call from our talent acquisition team to complete a preliminary telephone screening. Job Description 2