Field Service Manager - BDH

Primary Location: Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. Introduction We are looking for a Manager – Field Service Benefication to join our Market Area North and Central America Services team . In this role, you will lead the Field Service Beneficiation organization, overseeing field service technicians, supervisors, and coordinators responsible for supporting customers across a broad range of beneficiation and dewatering technologies. You will drive safe, efficient, and customer-focused field service execution while ensuring strong operational and financial performance across the department. You will report to the Director, Field Services. This role is based in Canada, with flexible working options available. Domestic relocation may be considered. This role includes approximately 20% travel to customer sites across Canada and other locations within North and Central America. Team you will belong to You will lead a team of field service professionals, supervisors, and coordinators focused on delivering world-class service support for Metso's beneficiation and dewatering equipment, including flotation cells, thickeners, dewatering filters, analyzers, samplers, and related technologies. Our team plays a key role in supporting customer operations throughout the equipment lifecycle, with a shared focus on safety, reliability, operational excellence, and customer success. We collaborate closely with customers, sales teams, product groups, engineering, health and safety specialists, and service operations stakeholders. Our team is based across North America, and our ways of working emphasize open and honest communication, accountability, customer focus, and getting things done together. What you'll do Lead, develop, and coach a team of field service technicians, supervisors, and coordinators to deliver exceptional customer service and technical support. Ensure field service activities including installation, commissioning, startup support, maintenance, troubleshooting, training, and warranty assessments are executed safely and effectively. Foster a strong safety culture by collaborating with HSE teams to develop safe work procedures, methodologies, and job hazard assessments. Serve as the primary escalation point for customer service inquiries, technical challenges, and emergency field support requirements. Collaborate with sales teams and Strategic Account Managers to develop customer proposals, quotations, and technical service solutions. Support field teams with technical and engineering guidance while coordinating resources across product lines and engineering functions. Manage departmental performance, including orders, net sales, budget adherence, utilization, customer satisfaction, and reporting metrics. Drive employee development through training plans, performance evaluations, mentoring, and succession planning initiatives. What you'll bring Fluency in English and French, including speaking, reading, and writing. Technical degree preferred, with a background in mechanical, mining, or related industrial disciplines. Minimum 10 years of experience in mining, industrial equipment maintenance, commissioning, or field service operations. Proven experience leading teams in a fast-paced, customer-facing service environment. Strong understanding of Metso technologies, field service best practices, and customer support processes. Excellent leadership, communication, coaching, problem-solving, and stakeholder management skills. Strong mechanical aptitude with the ability to interpret technical drawings, specifications, and equipment documentation. Experience with Microsoft Office applications and knowledge of customer service, maintenance, and field service management systems. Knowledge of Canadian mining customers and operations is considered an advantage. What's in it for you At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work. We support your growth and wellbeing by offering: Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry. Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services. Rewards: Competitive compensation and performance-based incentives. Flexibility: Hybrid working options to support balance and productivity. Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities. Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive. When joining Metso in Canada, you can also benefit from: Competitive benefits plan Healthy living rewards Mental wellbeing services Annual leave starting at 15 days per calendar year Engagement surveys Global incentive program tied to business and performance targets Get in touch Want to rise above the possible with us? Click “Apply now” to submit your application. For additional information, please contact Deidre Largent, Talent Acquisition Specialist at [email protected]. Recruitment timeline: We review applications on an ongoing basis and may begin interviews before the application deadline. This role includes certain physical work requirements related to working at customer sites, lifting and carrying equipment or materials up to 50 pounds, climbing ladders and stairs, accessing confined spaces, and working outdoors in varying environmental conditions. For more information, please contact the hiring team. Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices. How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. metso.com