About the Role

As the first dedicated Customer Success hire at an AI-powered home services software startup, you will own customer retention and growth while building the processes that support a growing customer base. This is a commercially focused role with the opportunity to shape how Customer Success develops as the company scales.

What You'll Do

Own retention, expansion, and referrals across your customer portfolio, taking responsibility for its commercial outcomes.
Build and refine onboarding, customer health scoring, business review, and renewal processes from the ground up.
Work closely with customers to understand their challenges, build trusted relationships, and identify upsell and cross-sell opportunities.
Travel to customer offices and job sites to meet operators and strengthen customer relationships.
Establish the foundations for a Customer Success team as the business grows.

What We're Looking For

Three to eight years of experience in Customer Success, account management, or a revenue-focused sales role, ideally at a startup.
A track record of driving expansion, upsells, or net revenue retention.
Experience creating customer success processes from scratch, including onboarding or business review playbooks.
A commercial mindset and comfort working in a growing environment with ambiguity and varied responsibilities.
Familiarity with AI tools and Notion; experience in home services, the trades, or voice AI is useful.

Compensation & Benefits

Salary range: $110,000 to $150,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York, five days per week, with 10% to 25% travel to meet customers.

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