🚀 Founding Customer Success Manager | AI Startup | San Francisco
Bundoran Group🚀 Founding Customer Success Manager | AI Startup | San Francisco
$120K–$160K base | $150K–$200K OTE + equity
We are working with a fast-growing, VC-backed AI startup that’s already deployed its product with some of the largest operators in its market — and they’re hiring their first Customer Success Manager.
This isn’t a “manage the existing playbook” CSM role.
You’ll build the playbook.
What you’ll own:
• Own customer relationships from onboarding through expansion
• Drive product adoption, usage and account growth
• Identify new use cases and expansion opportunities
• Partner closely with engineers on integrations and deployments
• Run customer kickoffs, recurring meetings and strategic reviews
• Build scalable CS processes from 0 → 1
• Use AI and automation to eliminate repetitive CS workflows
• Work directly with the founders as the customer base scales
Who we’re looking for:
• 3–5 years in Customer Success, Implementation or Onboarding
• B2B SaaS / early-stage startup experience
• Track record of driving measurable usage expansion
• Comfortable building processes without an established playbook
• Technically curious — APIs, integrations and AI products don’t intimidate you
• Strong project management and account navigation skills
• Able to communicate equally well with operators, executives and technical teams
• High ownership, low ego, highly collaborative
Why it’s interesting:
• True Founding CSM mandate
• Build the CS function from scratch
• Direct access to the founders
• Product already handling millions of autonomous tasks
• Small, highly technical team with strong VC backing
• Clear opportunity to grow into CS leadership
📍 San Francisco — 5 days/week in office
💰 $120K–$160K base
🎯 $150K–$200K OTE
📈 80/20 compensation structure
💎 Competitive equity
🛂 Visa transfers considered
- If you’ve helped an early-stage SaaS company turn customers into power users — and power users into expansion revenue — I’d like to hear from you.