Founding Enterprise Account Manager

About the Role

Join an early-stage AI voice technology startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships and revenue outcomes across a portfolio of enterprise customers, with a focus on renewals and account expansion rather than new customer acquisition.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand revenue within existing accounts.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to transition and grow account relationships.

• Use adoption dashboards and usage data to build customer business cases for broader deployment across use cases, teams, and departments.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify customer blockers and share their retention and revenue impact with Product and Engineering.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at B2B software companies.

• Direct ownership of renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio worth approximately $3 million to $4 million in annual recurring revenue.

• A demonstrated record of closing renewals and growing accounts, including experience negotiating with senior stakeholders and managing multi-stakeholder relationships.

• Comfort with CRM systems, usage analytics dashboards, APIs, and AI, LLM, or voice AI products.

• Experience with usage-based pricing, call center-heavy industries, or a technical or computer science background is a plus.

• Comfort working in person in a fast-paced startup, including a demanding 996 schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. A commission structure is being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California.