Founding Enterprise Account Manager

About the Role

Join a venture-backed AI voice technology team as its first Enterprise Account Manager. You will own renewals and expansion across a portfolio of large B2B software customers, helping grow adoption and revenue while shaping the enterprise account management function.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners, from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying expansion opportunities across your accounts.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to support account growth and transition renewal ownership.

• Use adoption and usage data to build customer business cases for moving from pilots to production and expanding use cases across departments.

• Lead executive business reviews and bring customer blockers to Product and Engineering with clear revenue context.

What We're Looking For

• Two to seven years of enterprise account management or customer success experience at B2B software companies, with personally owned renewal and expansion targets.

• Experience managing a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a $3 million to $4 million ARR portfolio.

• A record of growing accounts and closing renewals, with experience navigating senior stakeholders and complex commercial conversations.

• Comfort working in a fast-paced, on-site startup environment with an intensive 996 schedule.

• Experience with CRM systems, usage analytics, APIs, and preferably usage-based pricing, AI, LLMs, or voice AI.

• Call center-heavy industry experience, primarily US-based work experience, stable recent role tenure, and strong computer science fundamentals are beneficial.

Compensation & Benefits

Base salary of $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California.