Founding Enterprise Account Manager

About the Role

Join a venture-backed conversational AI startup as its first Enterprise Account Manager, reporting to the COO. This renewals-focused role owns post-launch relationships and revenue growth across a portfolio of enterprise accounts, helping customers expand successful AI deployments.

What You'll Do

• Manage enterprise relationships from production launch through renewal, with a focus on existing accounts rather than new customer acquisition.

• Forecast, negotiate, and close renewals while identifying expansion opportunities across each account.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewals.

• Use usage data and adoption dashboards to build business cases for broader customer deployments.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify customer blockers and share them with Product and Engineering, connecting issues to retention and growth.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at B2B software companies.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of large enterprise accounts, or a comparably substantial ARR portfolio.

• A record of growing accounts and closing renewals, with experience handling senior stakeholders and complex commercial discussions.

• Familiarity with CRM systems, usage analytics dashboards, APIs, and ideally AI, LLMs, or voice AI.

• Experience with consumption-based pricing or enterprise customers in call center-heavy sectors is helpful; strong computer science fundamentals are a plus.

• Comfort working on-site in a fast-paced startup and with a demanding 996 schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. A commission structure is being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California, United States.