Founding Enterprise Account Manager

About the Role

Join a venture-backed voice AI software startup as its first Enterprise Account Manager, reporting to the COO. You will own relationships and revenue growth across existing enterprise customers, with a renewals-first focus and no new-logo sales responsibilities for now.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand accounts and grow net revenue retention.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions.

• Use usage data and adoption dashboards to build customer business cases for moving from pilots to production and expanding use cases across teams.

• Lead executive business reviews and bring product or engineering blockers forward with their potential revenue impact.

• Help establish the enterprise account management function and its operating practices.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Direct ownership of renewal and expansion targets across a double-digit portfolio of enterprise accounts, generally with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million ARR.

• A record of closing renewals and growing accounts, with revenue results you can discuss.

• Experience navigating multi-stakeholder commercial conversations with senior and executive buyers; this role includes customer success work beyond support or onboarding.

• Familiarity with CRM systems, usage analytics, APIs, and ideally consumption-based pricing, AI, LLMs, or voice AI. Experience in call center-heavy industries or a technical background is a plus.

• Comfort working on-site in a fast-paced startup environment with an intensive 996 schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. The commission structure is still being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California, United States.