Founding Enterprise Account Manager

About the Role

As the first Enterprise Account Manager, you will own post-launch relationships and revenue outcomes across a portfolio of enterprise customers at a venture-backed voice AI software company. This renewals-first role focuses on retaining and growing existing accounts, and you will help shape the account management function while working closely with customer success, sales, product, and engineering teams.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand each account.

• Partner with account executives, customer success managers, and customer success engineers to support account growth and take on renewals.

• Use usage data and adoption dashboards to build customer business cases for broader deployment.

• Lead executive business reviews and communicate account blockers and their revenue impact to product and engineering teams.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with organizations of 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• A track record of closing renewals and growing accounts, with revenue outcomes you can describe.

• Experience handling executive-level, multi-stakeholder commercial conversations and customer success work beyond support or onboarding.

• Familiarity with CRM systems, usage analytics dashboards, APIs, AI or LLM products, or voice AI is valuable. Experience with consumption-based pricing or call center-intensive industries is also a plus.

• Comfort working on-site in a fast-paced startup with an intensive work schedule. A computer science background is a plus.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California, United States.