Founding Enterprise Account Manager

About the Role

Join a B2B AI voice technology company as its first Enterprise Account Manager, reporting to the COO. This renewals-first role owns relationships and revenue growth across large enterprise accounts, helping customers expand successful deployments.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners through renewal across a portfolio of existing accounts.

• Forecast, negotiate, and close renewals while identifying opportunities to expand account revenue.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers to develop account relationships and manage renewals.

• Use usage data and adoption dashboards to build business cases for moving pilots into production and expanding deployments across use cases and departments.

• Lead executive business reviews and help establish the enterprise account management function.

• Identify customer blockers and share them with Product and Engineering, connecting proposed improvements to retention and revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Demonstrated personal ownership of renewal and expansion targets, with measurable revenue results.

• Experience managing a double-digit portfolio of enterprise accounts with organizations of 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• Confidence negotiating with senior stakeholders and leading challenging commercial conversations.

• Experience beyond support, onboarding, or project management, ideally including usage-based pricing or consumption growth.

• AI, LLM, voice AI, call center-heavy industry, startup, or computer science background is a plus.

• Comfort working in a fast-paced, in-person startup environment.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. Visa sponsorship is available.

Location

On-site in Redwood City, California.