Founding Enterprise Account Manager

About the Role

Join an AI and voice technology startup as its first Enterprise Account Manager, reporting to the COO. You will own post-launch relationships, renewals, and expansion across a portfolio of large enterprise accounts, helping shape the account management function as the business grows.

What You'll Do

• Manage relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying expansion opportunities within existing accounts.

• Partner with account executives, customer success managers, and customer success engineers to support account growth and transition renewal ownership.

• Use usage data and adoption dashboards to build customer business cases for expanding pilots, use cases, and deployments.

• Lead executive business reviews and connect customer blockers to product and engineering priorities, including their revenue impact.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts, typically with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million in ARR.

• A record of growing accounts and closing renewals, with clear revenue results and experience handling complex, multi-stakeholder commercial discussions.

• Customer success experience beyond support, onboarding, or project management, and comfort working in a fast-paced startup environment.

• Familiarity with CRM systems, usage analytics, APIs, and ideally usage-based pricing, AI, LLMs, or voice AI.

• Experience with call-center-heavy industries such as healthcare, financial services, or airlines is a plus. Strong technical or computer science fundamentals are also valued.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Commission details are being finalized. Visa sponsorship is available.

Location

This is an on-site role in Redwood City, California.