Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?
Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
You will be part of a
multicultural team based in Lisbon
, where you will provide
outstanding multi-channel support
to users of the service.
RESPONSIBILITIES
Answering queries from customers via
phone, email and chat
;
Provide
general and technical support
;
Identify
,
troubleshoot
,
document
and
categorize
cases and possible bugs;
Make
well-balanced decisions
and help resolve inquiries according to
defined policies
and
procedures
;
Escalate
complex problems according to defined procedures
Preferred experience
in
customer service experience
, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
Fluent in
French (C1) & English (B2)
;
Strong
analytical
,
problem solving
and
technical troubleshooting skills
;
Excellent
interpersonal skills
, able to be empathetic with colleagues and customers alike;
Excellent professional
writing skills
and good
typing speed.
The pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
Professional development and a clear career path
Training & development opportunities
Competitive salary & relocation allowance*
Relocation applicable only for international candidates joining us from abroad.
Employee Status : Full-Time Employee