French Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for French-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment. Responsibilities: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Escalate unresolved cases by contacting 2nd level support Interaction Experts What you will bring: Fluency in French (minimum C1) and Advanced English knowledge Familiarity with iOS and/or MacOS, or comparable technology is a plus Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills Requirements: Fluent in French & English Highschool Degree Dynamic and Proactive Strong understanding of online community dynamics and digital content trends. Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues. Abroad Relocation package on offer Able to immediate start (the projects will start from the 12th of August, onwards) Conditions on offer: Full time (40h/week) + 2 Days OFF Monthly salary Bonuses Benefits (Spanish lessons, free entrance to various spaces and much more) Health insurance Abroad Relocation package on offer