French Speaking Customer Support Representative (on-site)

Are you an exceptional communicator looking to launch your career in one of Europe's most vibrant capital cities? We are hiring driven, French-fluent Customer Advisors to join our energetic team in downtown Lisbon. In this role, you will serve as the primary brand ambassador for a leading global payment platform, helping personal and commercial clients conduct seamless digital transactions. Key Responsibilities Multichannel Client Support: Assist French-speaking clients through chat, email, and phone regarding account setup, navigation, and transaction processing. Effective Issue Resolution: Analyze and resolve payment delays, billing queries, and account security matters with a client-centric mindset. Data Security & Compliance: Strictly follow fraud prevention protocols and privacy standards (including GDPR) to safeguard confidential financial data. Internal Collaboration: Partner with technical teams to escalate complex issues and share user insights for service improvements. Administrative Efficiency: Organize daily workflows in a fast-paced environment while delivering a friendly, professional service. Requirements & Ideal Candidate No prior financial or customer service experience is required. We provide a fully paid, complete onboarding program to prepare you for success. Language Skills: Fluent command of French (C1/C2 level) and intermediate proficiency in English (B2) for internal communication and training. Technical Readiness: Comfort using web applications and navigating multiple internal software platforms. Customer-Centric Mindset: Strong problem-solving skills, empathy, and composure during high-volume periods. Relocation Readiness: Living in Lisbon or ready to move to Portugal (independently or with full corporate assistance). Salary & Benefits Base Pay: €930 gross monthly, paid 14 times per year (includes standard summer and holiday payments). Attendance Bonus: Up to €65 gross monthly for strong punctuality and reliability. Meal Allowance: €7.63 tax-free per shift worked on a meal card (~€150 net per month). Career Development: Clear opportunities to transition into Team Lead, Trainer, or Quality Assurance positions. Relocation Support Free Corporate Accommodation: A private room in a modern shared apartment with all utilities fully covered by the employer. Administrative Guidance: Direct help obtaining your Portuguese tax number (NIF), social security, and health registration. Life in Lisbon Enjoy a high quality of life featuring sunny weather, historic architecture, and a growing international tech hub. Spend your time off enjoying local coastal beaches, scenic neighborhoods, and world-class dining. Ready to Apply? Submit your updated CV in English today to begin your international fintech career!