German Speaking Customer Support Representative (On-site in Porto)

Are you prepared to leverage your language expertise for an engaging role in one of Europe's premier coastal destinations? We are recruiting detail-oriented, client-focused professionals to join our dynamic, international German-Speaking Financial Support Team in Porto, Portugal. Representing a prominent global financial organization, your primary focus will be delivering outstanding service by assisting clients, cultivating user trust, and providing a seamless digital banking experience. Key Responsibilities Client Support: Guide global users via phone and email through routine account management, digital platform troubleshooting, and general retail banking inquiries. Problem Resolution: Diagnose customer inquiries, address complex financial issues quickly, and escalate high-level cases to internal specialists as required. Compliance & Security: Maintain strict adherence to international financial regulations, strict data protection protocols, and operational security standards. Record Management: Utilize enterprise software tools to document precise interaction records and keep customer account logs up to date. Candidate Profile We are seeking an adaptable, client-oriented team member capable of balancing empathetic communication with structured operational tasks. Language Skills: Fully fluent in German (C1/C2 level) with professional working proficiency in English (B2 level) for corporate training and internal collaboration. Communication: Strong interpersonal abilities, professional demeanor, and the capability to explain complex banking terms in accessible language. Adaptability: Highly motivated to master financial platforms, operational procedures, and fast-paced workflows. Qualifications: Prior experience in finance or client services is not required; comprehensive, fully paid introductory training is provided to ensure your long-term success. Compensation & Workplace Benefits Financial Package: Competitive monthly salary structure tailored for comfortable living in Porto. Health & Wellness: Comprehensive health and life insurance effective immediately upon hire. Growth Potential: Defined internal advancement tracks; leadership roles are predominantly filled via internal promotion. Work Environment: Modern, technology-focused corporate facility featuring collaborative workspaces. Company Culture: Diverse international atmosphere featuring language clubs, social gatherings, and recreational sports. Comprehensive Relocation Support To ensure a smooth transition for international candidates moving to Porto, we provide a complete support package: Accommodation: Dedicated private room within a company-managed apartment upon arrival. Travel Costs: Full reimbursement of initial flight expenses to Portugal. Administrative Aid: Hands-on support from our HR team for securing local tax (NIF) and social security registrations. Application Process If you are ready to combine professional growth in the financial sector with a coastal lifestyle in Portugal, submit your application today by uploading an updated English resume.