Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
Native German level written and spoken communication skills
Minimum B2 Level English Spoken and Written
European Nationality or Portuguese Work Permit
Proactive attitude and strong team-spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
Responsibilities
You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures
The pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
Professional development and a clear career path
Training & development opportunities
Competitive salary & relocation allowance*
Relocation applicable only for international candidates joining us from abroad.
Employee Status : Full-Time Employee
Let's improve the world of work?
Let's connect you with our Recruitment team.