German Customer Support Advisor – Telecom Project

Role Overview Are you fluent in German and looking for an exciting international career opportunity with an excellent quality of life? We are seeking German-Speaking Customer Support Advisors to join a leading customer support team in Sofia, Bulgaria . In this role, you will assist customers of a prestigious Swiss telecommunications provider, handling inbound inquiries, delivering outstanding service, and identifying project growth opportunities. Key Responsibilities Provide customer support and address client inquiries via inbound calls. Analyze, troubleshoot, and resolve administrative and technical topics such as products, accounts, and billing details. Maintain accuracy by performing routine data updates in internal systems. Escalate complex issues or specific customer calls to specialized departments when necessary. Identify sales or upselling opportunities to maximize customer satisfaction and project value. Requirements & Profile Needed Languages: Native or proficient level of German (C1 or C2) with excellent communication skills. Skills: Strong problem-solving abilities, empathy, and a customer-centric mindset. Location: Willingness to work on-site in Sofia, Bulgaria, or utilize our premium relocation package to move from abroad. Work Schedule & Hybrid Flexibility Work Model: Fully office-based ( On-Site ) during your initial onboarding months to ensure you get the best team support. Hybrid Work Option: After 4 months on the project, top-performing team members can unlock a flexible hybrid work model based on KPI performance. Schedule: Rotational shifts operating Monday to Sunday between 09:00 AM and 10:00 PM (with options for 8-hour, 6-hour, and 4-hour shifts). Full Relocation & Onboarding Support We make your transition to Bulgaria completely seamless with a dedicated relocation package: Flight Covered: Up to €255 reimbursement to cover your initial flight ticket expenses, paid directly with your first salary. Initial Accommodation: 2 weeks of fully covered Airbnb stay upon your arrival to give you ample time to settle in. Onboarding: A comprehensive, fully structured paid onboarding and continuous learning program from day one. Compensation, Perks & Bonuses We offer a competitive financial structure designed to support a fantastic lifestyle in Europe's most affordable capital: Competitive Fixed Base Salary (paid monthly). Specialized Billing Skills Bonus . Unlimited Sales Commission Structure: An uncapped performance bonus where top performers can substantially increase their monthly take-home pay. Monthly Meal Vouchers . Private Health Insurance . Fully Covered Multisport Card for premium gym and fitness center access. Career Growth: Long-term career development opportunities within an expanding project with clear internal pathways into leadership or specialized positions.