German-Speaking Account Manager – Customer Success & Optimization

German-Speaking Account Manager – Customer Success & Optimization Role Overview Are you passionate about driving client success and retention through strong relationship building? As an Account Manager for Customer Success in the fast-moving property and hospitality sector, you will provide ongoing support, optimize account performance, and contribute to account growth by implementing product and process improvements. Key Responsibilities Account Optimization & Retention Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and long-term partnerships. Proactively address host questions, concerns, and needs to improve satisfaction and sustainability. Collaborate with hosts to maximize listing quality through tailored account optimization strategies. Pipeline Management Use Salesforce and other CRM/customer success tools to track progress, manage accounts, and optimize workflows. Consistently meet or exceed individual outreach goals and engagement KPIs. Manage a pipeline of high-value accounts, ensuring steady progress toward growth objectives. Collaboration & Continuous Improvement Champion the Voice of the Customer (VoC) to identify opportunities for account growth and product/process improvements. Work closely with sales teams, program managers, and internal stakeholders to achieve shared goals and refine best practices. Stay current on industry trends and leverage new tools to maximize client success. Participate actively in training, personal development, and knowledge-sharing initiatives. Requirements 1–2 years of experience in Customer Success, Account Management, or a similar client-facing role. BA/BS degree or equivalent practical experience. C2 level of German and a strong command of English. Excellent communication, relationship-building, and problem-solving skills. Proven track record of meeting or exceeding sales targets in a fast-paced, performance-driven environment. Strong organizational skills and ability to manage multiple client accounts simultaneously. Excellent written, verbal, and phone communication skills. Desirable Skills Experience with Salesforce (SFDC), Mixmax, or similar customer success tools. Background in hospitality, property management, or related industries. Process improvement mindset with a focus on efficiency and quality. Strong emotional intelligence and ability to build positive relationships. Solution-oriented approach to problem solving. Entrepreneurial mindset with innovation and initiative. Strong collaboration and communication skills. Open-mindedness and ability to value diverse perspectives. Critical thinking and data-driven decision-making. Benefits Full-time position (39 hours/week) based in Barcelona. Office-based role with a progressive path toward a potential hybrid model. Salary: €30,000 gross/year + up to €3,500 gross/year performance bonus. Referral program with bonuses for successful candidate referrals. Relocation support for candidates moving from outside Spain. Ongoing skill development and sales training opportunities. Clear career growth path supported by coaching and a collaborative team environment. Prime office location at the World Trade Center Barcelona. If you have strong customer-centric and sales skills and enjoy working in a dynamic environment, we encourage you to apply.