German-Speaking Customer Care Consultant

German-Speaking Customer Care Consultant

We are working with a leading international Outsourcing/BPO company that is looking to recruit a German-Speaking Customer Care Consultant to join its team in Bucharest, Romania.

This role offers an opportunity to work in an international environment, providing customer and operational support to business clients, drivers, fuel stations, and partners across Europe. You will handle enquiries related to accounts, transactions, and service usage while ensuring professional communication and effective issue resolution.

Position

Customer Care Consultant – German Speaker

Location

Bucharest, Romania

Work Model

On-site during the initial training period, with the possibility of transitioning to a hybrid or remote arrangement depending on performance and business requirements.

Employment Type

Full-time

Remuneration

Competitive base salary plus performance-related bonuses and additional benefits.

Key Responsibilities

• Handle incoming customer enquiries via phone and email.
• Assist business clients and partners with account-related questions, transactions, balances, and service usage.
• Investigate customer concerns and resolve operational or service-related issues efficiently.
• Provide accurate information and practical solutions while maintaining high service standards.
• Record customer interactions and maintain accurate case documentation in internal systems.
• Navigate multiple platforms and tools to manage enquiries and track resolutions.
• Collaborate with internal teams to resolve complex cases and ensure a smooth customer experience.
• Maintain professional, customer-focused communication throughout every interaction.
• Meet established service-level agreements (SLAs), quality standards, and operational targets.
  

Requirements

• German proficiency at C1/C2 level.
• English proficiency at C1 level.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Comfortable working with multiple systems and digital tools.
• Good organisational skills and attention to detail.
• Experience with CRM systems is an advantage.
• Ability to work effectively in a fast-paced, international environment.
• Legal right to work in Romania.
• Currently based in Bucharest or willing to relocate.
  

What the Company Offers

• Competitive remuneration based on experience, skills, and performance.
• Sign-on bonus for new joiners.
• Performance-based bonus structure.
• Relocation assistance for eligible international candidates relocating to Romania.
• Meal allowance.
• Medical subscription.
• Wellbeing programmes and employee support initiatives.
• Professional guidance, training, and the tools needed to succeed in the role.
• Opportunities to develop your skills and grow within an international working environment.
  

Interested in This Opportunity?

If you speak German and English fluently and are looking for an opportunity to develop your customer service career in Romania, we would love to hear from you.

Apply today to learn more about this opportunity!