German speaking Customer Service Representative

Position: Customer Service Representative (German) Location: Larnaca, Cyprus Work model: On-site Employment type: Full-time Remuneration: Competitive salary package DUTIES AND RESPONSIBILITIES: Provide customer support and resolve customer inquiries via phone, email, chat and social media channels Assist customers with questions related to financial products, payments and account services Investigate customer queries and provide accurate, solution-oriented assistance Maintain professional and high-quality communication across all customer interactions Accurately document customer cases and relevant information Escalate complex or unresolved issues to the appropriate teams Meet defined quality and productivity KPIs Deliver customer support in line with internal processes and quality standards. REQUIREMENTS: Native or fluent German speaker Good command of English Completed secondary education Previous customer service experience is an advantage Good computer and technology skills Strong customer interaction and problem-solving abilities Ability to multitask and work effectively under pressure Friendly, reliable and customer-oriented personality Clean criminal record Willingness to relocate to and work on-site in Larnaca, Cyprus Flexibility to work rotational schedules, including weekends. BENEFITS: Relocation package for candidates moving to Cyprus International working environment Training provided Opportunity to gain experience within a global financial customer support environment and many more!!