Are you a German speaker looking to build an international career? Join our team in Athens and provide customer and after-sales support for premium household appliances.

Location: Piraeus, Athens, Greece

Salary: €1,400 gross per 14 month + bonuses + full relocation package

Work Model: On-site (Monday to Friday; working hours from 10:00 to 19:00)

Your Role

As a German-speaking Customer Service & Technical Support Agent, you will provide after-sales support and troubleshooting, assisting customers with product, delivery, and refund inquiries via phone, email, and chat.

Your Responsibilities

Provide German-speaking customer service and after-sales support via phone, email, and chat
Troubleshoot product functionality and technical issues related to household appliances
Handle customer inquiries regarding deliveries, refunds, and product-related concerns
Accurately document customer interactions and manage cases using Salesforce
Provide professional and solution-oriented support throughout the customer journey
Assist English-speaking customers from the UK and Ireland when required
Contribute to additional customer support channels and projects during low seasons
Work with innovative and AI-powered applications when required
Maintain high levels of customer satisfaction and service quality

What We Are Looking For

Fluent or native-level German with C1 proficiency
English proficiency at B2-C1 level for training and internal communication
Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
Excellent communication and problem-solving skills
Typing speed of at least 25 words per minute
Ability to confidently use customer support and CRM tools such as Salesforce
Customer-oriented, professional, and solution-driven mindset
Comfortable working in an international and dynamic environment

What We Offer

€1,400 gross monthly salary
Monthly productivity bonus of up to €250 based on target achievement
Transportation bonus of up to €100 per month, proportional to on-site working days after training
International and dynamic working environment
Opportunity to gain experience in customer service, technical support, after-sales support, CRM, and digital customer experience

Why Join?

This is an excellent opportunity for German speakers looking to develop their career in customer service, technical support, after-sales support, troubleshooting, helpdesk, and customer experience.

You will work with an internationally recognized premium appliance brand, develop your technical and customer service skills, and build valuable experience in a multicultural working environment in Athens, Greece.

Apply now and start your international career as a German-speaking Customer Service & Technical Support Agent in Athens, Greece.