German Speaking Customer Support Representative (On-site in Porto)

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal. Working on behalf of a leading international financial institution, you will focus on delivering exceptional service, fostering client trust, and ensuring a seamless online banking journey. Primary Responsibilities Customer Care: Assist global clients by phone and email with everyday account operations, online portal troubleshooting, and general banking inquiries. Issue Resolution: Analyze customer queries, swiftly resolve tricky financial matters, and forward critical cases to internal specialists when necessary. Regulatory Compliance: Uphold rigorous global financial standards, stringent data privacy guidelines, and operational security measures. Data Maintenance: Input detailed interaction logs and maintain accurate client account files using enterprise software systems. Ideal Profile We are looking for a flexible, customer-first professional who can easily balance compassionate communication with organized administrative tasks. Language Abilities: Fully fluent in German (C1/C2 level) paired with professional working proficiency in English (B2 level) for team collaboration and corporate training. Communication: Exceptional interpersonal skills, a polished demeanor, and a knack for simplifying complex financial concepts for everyday clients. Flexibility: Eager to quickly learn new financial tools, administrative systems, and high-tempo workflows. Background: Previous experience in banking or customer service is unnecessary; thorough, fully compensated onboarding is provided to guarantee your ongoing development. Salary & Employee Perks Financial Package: Attractive base salary structured to support a comfortable lifestyle in Porto. Medical Benefits: Full health and life insurance coverage starting on day one. Career Growth: Clear internal progression paths, with leadership positions routinely awarded through internal hiring. Office Space: Contemporary, high-tech workplace with open, collaborative areas. Team Environment: Vibrant international atmosphere with language groups, team outings, and recreational sports leagues. Full Relocation Package We offer an all-inclusive relocation setup to make moving to Porto straightforward for international recruits: Housing: A private room reserved in a company-managed apartment upon arrival. Travel Coverage: Complete refund for your initial flight to Portugal. Administrative Assistance: Step-by-step guidance from our HR team to acquire your local tax (NIF) and social security numbers. How to Apply If you want to build your career in the financial industry while living along Portugal's coast, submit your application today by sharing your current English resume.