Customer Support Representative (Airline) - French-speaking

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening. Your Role Deliver customer support via phone, email, and chat, ensuring professional and friendly service. Handle sales inquiries, general information requests, and customer complaints. Manage sensitive customer cases, including escalations from regulatory bodies. Oversee booking management: creating, modifying, or cancelling reservations. Support back-office tasks including ticket issuance, modifications, and cancellations. Provide accurate, real-time information to help customers make informed decisions. Exceed customer expectations by creating memorable, positive travel experiences. Actively listen to customers, acknowledge their needs, and provide tailored solutions. Your Qualifications Fluent French(C1) and good English (B2) . Minimum 6 months of experience in customer service (mandatory). Previous experience in tourism or as a travel representative is a plus. Strong communication skills with empathy and a collaborative mindset. Experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred. Ability to adapt to rotational shifts and dynamic schedules. Problem-solving skills and the ability to handle complex or sensitive cases. The Offer Full-time, on-site role based in Lisbon. Rotational shifts, Monday to Sunday, with days off on a rotating basis. Paid training and continuous professional development. Health insurance and meal allowance. Relocation support available for candidates moving to Lisbon. Career progression opportunities in a global company. Multicultural and supportive work environment.