German Speaking Customer Support Representative (On-site in Porto)

Are you eager to apply your linguistic skills to a dynamic position in one of Europe's top seaside cities? We are searching for meticulous, customer-centered individuals to join our vibrant, multicultural German-Speaking Financial Support Team based in Porto, Portugal. Role Summary Representing a world-leading financial institution, you will deliver high-quality service, build lasting client trust, and support a seamless digital banking experience for German-speaking users. Primary Responsibilities Client Support: Assist global customers via phone and email with daily account operations, portal navigation, and banking queries. Issue Resolution: Troubleshoot complex account issues and escalate specialized cases to internal technical units. Compliance: Maintain strict adherence to global banking regulations, security protocols, and privacy standards. Data Entry: Maintain up-to-date interaction logs and accurate client profile details in enterprise software platforms. Ideal Profile Languages: C1/C2 German fluency with B2 English proficiency for internal communication and training. Communication: Strong interpersonal skills, professional phone etiquette, and the ability to explain financial concepts simply. Adaptability: Eager to learn modern financial software systems, administrative tools, and fast-paced procedures. Experience: Banking experience is not required; full paid onboarding is provided to ensure your long-term success. Compensation & Perks Salary: Attractive base pay aligned with a comfortable lifestyle in Porto. Health & Wellness: Comprehensive private medical and life insurance starting on day one. Growth: Clear internal progression structures with leadership roles regularly filled from within. Workplace: Contemporary office facilities with open, collaborative working spaces. Culture: Dynamic international atmosphere featuring language clubs, social events, and recreational sports leagues. Relocation Package Accommodation: Private room in a company-managed apartment provided upon arrival. Travel: Full reimbursement for your initial flight ticket to Portugal. Admin Support: Hands-on assistance from HR to secure your tax (NIF) and social security numbers. How to Apply Ready to start a career in financial customer support on Portugal's coast? Apply today by submitting your current resume in English.