German-Speaking Travel Portal Support Agent

German-Speaking Travel Portal Support Agent Project: Global Online Travel Platform (Flights, Hotels & Reservations) ERF ID: 31259 Work-from-Home Anywhere in Greece Operational Hub: Thessaloniki – Attrina Working Hours & Schedule Service hours: 08:00 – 00:00 Schedule: Rotational shifts, Monday–Friday & weekends Training & Onboarding 15 days of fully paid training Training Start Dates: 06 March 2026 Interview deadline: 25 February 2026 24 April 2026 Interview deadline: 15 April 2026 Salary & Bonus Package Base salary: €1,300 gross/month Productivity bonus: Up to 10% of gross salary (based on KPIs) Meal allowance: Edenred Ticket Restaurant up to €100/month Relocation Support to Greece Choose the option that fits you best: Option 1 – Full Relocation Package Flight tickets + Hotel accommodation (2 weeks) +Real estate agency fee Option 2 – Flexible Relocation €250 relocation allowance +Real estate agency fee covered About the Project Join one of the world's largest online travel portals, used by millions of customers to book flights, hotels, and travel services worldwide. As a German-Speaking Travel Support Agent, you will support travelers before, during, and after their trips, ensuring a smooth, stress-free booking experience. This role is ideal for candidates who enjoy travel-related problem solving, customer interaction, and working in a fast-paced, international environment. Your Role as a Travel Support Expert You will act as a first point of contact for travelers, supporting them across the full booking lifecycle via phone, email, and chat. Main travel-related contact drivers include: Flight, hotel, and package cancellations & modifications Refunds, charge inquiries, and payment clarifications Assistance with existing reservations Handling travel-related complaints and service recovery Supporting partner/extranet accounts Responding to reviews and information requests You will support customers primarily in German, with English overflow (1%–90%) depending on daily demand. English is also used for systems, training, and internal communication. Language Requirements German: C1 or native-level fluency (mandatory) English: B2+ (training, tools, and overflow support) Training & Onboarding 15 days of fully paid training In-depth onboarding on travel systems, booking flows, and customer scenarios Continuous coaching and quality feedback Benefits & Work Environment Private healthcare benefits & exclusive employee discounts Free online Greek language courses Modern, state-of-the-art offices with relaxing break areas Career growth opportunities within a global travel & CX leader Certified Great Place to Work company International, multicultural, and inclusive culture Team events, community initiatives, and CSR programs Why This Travel Support Role Stands Out Work on a globally recognized travel platform Remote work from anywhere in Greece Paid travel-specific training & career development Performance-based bonuses International environment with long-term stability Hiring Process Submit your application Complete a German & English language assessment Interview rounds with the client Ready to support travelers worldwide and build a career in the travel industry?