As a Technical Support Specialist, you will be the first point of contact for clients experiencing technical issues. Your role combines problem-solving, customer service, and technical knowledge to ensure fast and effective resolutions. This is ideal for someone who enjoys helping people while working with technology.
Key Responsibilities
Respond to customer inquiries and provide technical assistance via phone, email, or chat.
Troubleshoot software, hardware, and system issues efficiently.
Escalate complex problems to higher-level technical teams when necessary.
Document customer interactions and solutions in internal systems.
Provide feedback to internal teams on recurring issues and potential improvements.
Ensure adherence to company policies and client requirements.
Previous experience in technical support roles will be considered a plus
Strong problem-solving and analytical skills
Excellent communication skills in German (mandatory) and English.
Basic understanding of common software, hardware, and network systems.
Ability to work in a team and manage multiple tasks effectively.
Availability to work on-site in Lisbon initially, then move to hybrid model.
Onsite position in Lisbon.
Relocation package for candidates moving to Portugal: refund of initial flight ticket plus accommodation and expenses covered by the company paying a small amount of money.
Free private health insurance after 6 months.
Meal allowance and performance bonuses.
Paid training and professional development opportunities.
Multicultural and supportive work environment.
14 salaries per year.
Possibilities of career progression after 6 months.