Head of Projects

Our client is a fast-growing seed-stage marketplace serving AI data and market-research teams. The company has raised $9M, supports thousands of expert placements each month for more than 25 clients, and has proven product-market fit across human-data projects and traditional market research. You will report directly to the CEO and own the full project-delivery organization. The mandate is to scale fulfillment from roughly 50 monthly projects to hundreds while growing the team from seven project leads today to 20+ people by the end of 2026. What you'll do • Oversee a portfolio of concurrent human-data and market-research projects, ensuring resources are allocated efficiently and deadlines are met. • Run daily operating cadences with project leads and decide where to hire, reallocate resources, or increase focus. • Design and improve expert workflows to reduce drop-off and increase fulfillment quality. • Act as a thought partner to clients on complex scopes, expert calibration, and delivery design. • Use fulfillment, throughput, drop-off, and resource-allocation data to improve operations. • Grow client accounts through reliable, high-quality delivery. • Coach and scale a hands-on team while remaining close to execution. • 4+ years of delivery-operations experience overseeing multiple projects with hard deadlines. • Experience at a Series A-D or comparable early-stage startup; human-data, AI-data, data-vendor, expert-network, or marketplace experience is especially valuable. • Experience managing at least two direct reports and scaling a delivery team. • Strong analytical judgment across fulfillment rates, throughput, drop-off, and resource allocation. • A coach-player mindset and comfort operating in an intense startup environment. • $200K-$300K base salary, a $50K-$100K performance bonus, and competitive equity. • Full-time and on-site five days per week in San Francisco's Financial District near Montgomery BART, with occasional Saturday work. • $10K-$15K in relocation support, including a housing incentive for candidates who move near the office. • Visa transfers such as OPT and H-1B transfers may be considered. • Health, dental, vision, and a 401(k) with company match.