Head of US Operation

Head of U.S. Operations

About the Job

The Head of U.S. Operations will be responsible for leading Bambu Lab’s U.S. operations, overseeing day-to-day business activities, cross-functional local teams, and regulatory compliance across the U.S. market. This role will work closely with global and U.S.-based stakeholders and will play a key role in scaling local operations while maintaining strong standards for data privacy, governance, customer experience, and commercial growth.

Location: Santa Clara, CA

Work Model: On-site

Employment Type: Full-Time

Client Details

Happy Global’s client, Bambu Lab, is a technology company specializing in 3D printing products and solutions. The company serves customers across consumer and professional markets and is continuing to expand its presence and operations in the United States.

As the U.S. business continues to scale, Bambu Lab is strengthening its local organization across operations, data governance, e-commerce, sales, and customer support. The Head of U.S. Operations will serve as a senior local leader responsible for building scalable operating processes, strengthening regulatory compliance, and supporting continued business growth in the U.S. market.

Description

The Head of U.S. Operations will be responsible for:

▪ Lead the day-to-day operations of the U.S. subsidiary and oversee cross-functional local teams spanning data governance, analytics, operations, administration, sales, and customer support.

▪ Own and oversee U.S. data privacy, compliance governance, and data protection standards, ensuring local business activities comply with applicable federal and state regulations, including CCPA/CPRA requirements.

▪ Develop and implement internal policies, governance frameworks, and operational workflows covering secure user data access, usage, protection, and lifecycle management.

▪ Lead regular risk assessments, compliance audits, and remediation initiatives to identify and address operational, privacy, and regulatory risks.

▪ Manage and develop the U.S. organization through talent acquisition, headcount planning, performance management, professional development, and cross-functional resource allocation.

▪ Oversee and scale local e-commerce operations, ensuring effective operational coordination, compliant data access, and strong execution support for U.S. market initiatives.

▪ Drive channel sales expansion and strategic account development by cultivating key customer relationships and coordinating internal and external resources to accelerate business growth and deal execution.

▪ Lead and optimize pre-sales, mid-sales, and post-sales customer support operations to improve service efficiency, customer satisfaction, and retention.

Profile

A successful Head of U.S. Operations should have:

▪ Typically 7+ years of executive or senior leadership experience managing U.S. business operations, cross-functional teams, and technology-driven subsidiaries.

▪ Demonstrated experience leading and scaling U.S. business operations across multiple functions, including operations, commercial teams, customer support, or related areas.

▪ Proven expertise in U.S. data privacy frameworks, regulatory compliance, and risk management, including CCPA/CPRA.

▪ Demonstrated success in scaling e-commerce operations, channel sales, and customer success organizations within the U.S. market.

▪ Strong strategic planning, operational leadership, stakeholder management, and problem-solving capabilities.

▪ Excellent cross-functional and cross-cultural communication skills, with the ability to collaborate effectively across local and global teams.

▪ Ability to operate effectively in a fast-growing technology environment while balancing commercial growth, operational execution, and regulatory compliance.

▪ Legal authorization to work in the United States or eligibility for employer-sponsored work authorization. Bambu Lab is willing to support qualified candidates requiring H-1B sponsorship or H-1B transfer.

Preferred Qualifications

▪ Bachelor's degree in Business Administration, Computer Science, Information Security, Data Privacy, or a related field; equivalent professional leadership experience in U.S. operations management will also be considered.

▪ Experience within a technology, hardware, consumer electronics, e-commerce, or product-driven organization.

▪ Experience working within an international or cross-border organization with global and U.S.-based teams.

▪ Familiarity with GDPR and other international privacy or data governance frameworks.

▪ Experience operating within a rapidly scaling or high-growth business environment.

Compensation & Benefits

Base Salary: $250,000-400,000

Additional compensation may include:

▪ Annual 25% performance bonus

▪ Equity or other long-term incentive compensation

Benefits may include:

▪ Medical, dental, and vision insurance

▪ Retirement benefits

▪ Paid time off

▪ Professional development opportunities

▪ Other company-sponsored employee benefits

Compensation may vary depending on experience, qualifications, location, and other job-related factors.

How to Apply

If your background aligns with this opportunity, we encourage you to apply. Qualified candidates will be contacted by a member of the Happy Global recruiting team for an initial discussion regarding the opportunity with Bambu Lab.

Background verification, if required, will only be conducted after a conditional offer of employment and in accordance with applicable federal and state laws.

By applying for this position, candidates acknowledge that their application may be subject to Bambu Lab’s applicable candidate privacy policies.

Equal Employment Opportunity

Happy Global and its client, Bambu Lab, are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, religious creed, sex, sexual orientation, gender, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related medical conditions, protected veteran status, or any other characteristic protected by applicable federal, California state, or local law.

All qualified applicants are encouraged to apply.