HR Operations Specialist - (Lauderdale Marine Center)

The HR Operations Generalist owns day-to-day HR operations for Safe Harbor Lauderdale Marine Center, acting as the property's primary driver of accountability and culture. This role partners with every department leader on-site — Administration, Service, Marina, Business Management, and others — to ensure the Employee Handbook and company policies are understood and applied consistently across the whole property, not just within HR. The HR Operations Generalist is a strategic partner with a dotted line to the General Manager on performance management, employee relations, and workplace culture, and functionally reports to the Director of Human Resources.

Please note this role is 5 days onsite at Lauderdale Marine Center

Essential Duties and Responsibilities

Culture, Accountability & Handbook Compliance

• Serve as the property's owner of a culture of communication and accountability across all departments and shifts, ensuring every department leader delivers consistent messaging to their teams.

• Ensure the SHM Employee Handbook and all policies and procedures are understood, applied, and enforced consistently across every department at the property — proactively auditing manager decisions to correct inconsistent or incorrect application.

• Partner with department leaders to close gaps between stated policy and day-to-day practice; escalate patterns of noncompliance to the General Manager and Director of Human Resources.

• Lead annual staff engagement activities and other initiatives that promote teammate well-being and a positive, unified culture property-wide.

Employee Relations & Performance Management

• Serve as the liaison for teammate concerns across all departments; mediate conflicts and guide disciplinary processes fairly and consistently, regardless of department.

• Work with department managers on performance management, including development plans and disciplinary action, ensuring corrective actions are documented and applied consistently property-wide.

• Draft, review, and assist in the delivery of Corrective Action documentation, Performance Improvement Plans, and Catch a Teammate recognition cards.

• Work with department managers on involuntary terminations, ensuring adherence to Safe Harbor policy and all applicable labor laws.

• Coordinate performance review cycles across all departments and assist managers with goal setting, ensuring reviews are timely, constructive, honest, and legally compliant.

• Regularly meet with teammates across every department, listening for and resolving grievances before they escalate.

Recruiting & Onboarding

• Manage full-cycle recruiting for the property, including posting requisitions and coordinating interviews with hiring managers across departments.

• Coordinate offer letters and onboarding for new teammates in conjunction with the Regional HR Generalist, including background checks, I-9/E-Verify, and required federal and state documentation.

• Coordinate training for new hires and encourage attendance at teammate development, technician training, and other company initiatives across the property.

HR Operations & Compliance

• Maintain accurate, timely teammate records for the property in conjunction with the Regional HR Generalist.

• Ensure timely PTO scheduling — particularly for technicians — without disrupting property operations.

• Guide teammates on the use of UKG and other HRIS programs.

• Partner with Benefits, Payroll, Talent, and Teammate Development teams to ensure teammates' needs are met with excellence.

• Coordinate with HR Central Services/Legal on Workers' Compensation injuries, including teammate communication and documentation follow-up.

Training & Development

• Partner with Teammate Development to identify property-specific training needs and coordinate delivery, including leadership development for teammates and managers.

Safety and Environmental Responsibilities

• Follow SH Safety and Environmental rules and complete all required related training.

• Wear proper personal protective equipment as required for the task or work area.

• Report all accidents, injuries, spills, and near misses immediately.

Perform other duties as assigned by the General Manager or Director of Human Resources.

Technical and Physical Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.

• 3-4 years of relevant HR experience preferred.

• Working knowledge of employment law, compliance requirements, and HR metrics.

• Proficient in Microsoft Office; UKG experience a plus.

• SHRM certification a plus.

• Ability to move throughout the property as needed to engage all departments and shifts.

• Ability to sit for long periods of time.

• Ability to lift 20 pounds.

• Bilingual ability preferred in some regions.

Minimum Soft Skills Qualifications

• Excellent verbal and written communication skills; skilled at encouraging communication and mediation across departments.

• Consistently treats others with dignity and respect; serves others with humility and a positive attitude.

• Able to hold managers and teammates accountable while maintaining trust and positive relationships.

• Strong organizational and time-management skills; detail-oriented with the ability to multi-task.

• Ability to use discretion when trusted with confidential and sensitive information.

• Sound judgment and decision-making based on data and understanding of the business.

• Willing to coach teammates and managers through change with positivity.

• Eager to engage in a growing, fast-paced, industry-leading company.

The Company

Safe Harbor (SH) is the largest owner and operator of marinas in the world. As a fast-growing company, SH cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SH network. SH teammates are committed to thinking critically, providing outstanding service, and building relationships with all that we serve. SH offers professional education and training opportunities and the chance to work with — and learn from — highly experienced professionals in the marine industry. In addition, SH offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities.

Safe Harbor provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.