Imaging Records Clerk

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Evening (United States of America) How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Pay We offer competitive hourly pay with shift differential incentives. Schedule & Incentives This role can offer a competitive relocation assistance package for eligible candidates A full ‑ time position with a Monday through Friday from 11:30pm to 8:00pm Benefits program that includes PTO, mental health support, wellness rooms, concierge services and more Access to Wellstar’s CareerCare program for fully funded education and guided career progression Job Summary The Imaging Records Clerk functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment. Required Qualifications Education High School Diploma or equivalent Experience Minimum 1 year hospital/medical experience Preferred Core Responsibilities Support Staff Services Digitize analog films as necessary for radiologist interpretation. Fax results as needed Mail out necessary reports if needed Burn CDs and films to distribute following the proper ID protocol Monitor phones and assist physicians from film library and from Radiologist Reading Room. Calls appropriate staff when oral contrast distribution is needed. Monitor and answer department phones Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique. Successfully transfer calls Distribute calls where needed (Radiologist, modalities, etc ) Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner Clear all phone messages left on a daily basis. Monitor and answer department phones Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique. Successfully transfer calls Distribute calls where needed (Radiologist, modalities, etc ) Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner Clear all phone messages left on a daily basis. Clerical Tasks Knowledge of the Addendum process Check mail daily in both locations and process to the appropriate modalities Knowledge of checking our images upon patients or physicians request to follow the DPP policy. Verifies patient orders in Epic and calls physicians to retrieve them as neede Notifies appropriate modality when verbal orders are needed Copy and fax, sort mail, hand out reports and memos Help other office workers, physicians and technologist. Knows how to digitize film. Checks for patient orders prior to arrival. Call physician offices for orders. Release reports to patients upon request. Ability to work in a PACS/RIS environment Knowledge to navigate in PACS, Epic and other computer programs pertinent to job. Knowledge to order and cancel exams as needed. Knowledge of printing and faxing reports to referring physicians and document data in PACS Ability to Import/Export images to PACS Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure Patient Satisfaction Utilize proper AIDET techniques Meets Service Recovery and Customer Service Guidelines as needed. Performs patient advocate role for families and patients while in the Womens Imaging Department. Identify patients by utilizing 2 patient identifiers. Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia and start a future that gives you more. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.