Implementation Technician II

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Envysion Ops & Delivery || Installation Support Team Job Description Envysion, a leading provider of video-based SaaS technology solutions for retailers, including fast casual restaurants, convenience stores and wireless dealers, is seeking an Implementation Technician II for our installation support team. You will supply technical support to internal and external teams, handle real-time escalation calls from partners and end customers during installations, assist in training technicians, and ensure every install meets Envysion’s high technical standards. You will collaborate closely with Partner Project Managers managing field technicians, Envysion Project Managers, Tier 2 technical support, and Sales Engineers to ensure seamless, timely deployments. This is a remote opportunity and candidates across the United States are encouraged to apply. Candidates in US west coast time zones preferred. Core Functions: Ensure that long-term partner and customer relationships are protected by providing world-class, solution-oriented technical support and delivering actionable performance feedback. Maintain professional demeanor during high-pressure moments, troubleshooting real-time technical issues with field technicians. Work with internal teams when technical issues occur to resolve at the earliest time frame. Ensure that the detailed technical plans provided in the Installation Scope of Work are executed by internal and external team members. Conduct system checkouts to guarantee our solution is correctly and completely implemented before signing off. Provide clear and detailed communication to update internal teams and systems of progress, follow-ups, blockers, and next steps. Collaborate on "train-the-trainer" sessions to ensure that partners, technicians, and customers alike are operating on the most up-to-date installation information. Must be able to adhere to company and departmental policies and procedures. Preferred Competencies and Skills: Technical Aptitude : Computer literate with a strong grasp of Linux and Google Workspace. Experience with Salesforce is a major plus. Networking & Integration: Strong system integration experience and robust networking knowledge. Industry Knowledge: Familiarity with surveillance/CCTV system installations and operations. Field experience is highly valued. Autonomy & Drive : A proven track record of working independently. You prefer autonomy over micromanagement. Adaptability: Ability to multi-task in a fast-paced environment while maintaining an enthusiastic and patient demeanor with field techs or clients. Attention to Detail: Meticulous follow-up and follow-through skills both externally and internally; you don't leave loose ends. Flexibility : Willingness to work nights and weekends if a major rollout requires it. Education/Experience: Formal technical training is preferred, along with demonstrated progressive advancement in your technical career. Target Base Salary Range: $49,000 - $51,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Accepting applications between July 2026 and September 2026. #LI-RO1 Basic Requirements High School Diploma or GED 2+ years experience in a technical support role Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position Travel Requirements None Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.