Information Technology Operations Specialist

About Nord Quantique

At Nord Quantique, we strive to build impactful technology by relentlessly pushing our understanding of quantum science. We are an interdisciplinary team of scientists, engineers, innovators, builders, and enthusiasts on a mission to make quantum computing a reality. Our quantum processors are designed to reduce errors in quantum computation to facilitate long-term scaling toward fully-fledged quantum computers. We believe it is our responsibility to deliver this transformative technology for the greater good of society.

Located at the heart of the beautiful Eastern Townships region in the province of Quebec, Canada, we develop our technology in the vibrant quantum ecosystem of Sherbrooke. Leaning on more than a decade of vertical integration of quantum hardware, we are leveraging a comprehensive pool of quantum technology and micro-electronic infrastructure to deploy our quantum computing technology.

Our needs

We are looking for an IT Operations Specialist to own day-to-day IT operations and ensure a smooth, reliable, and efficient end-user experience across the organization.

This role is ideal for someone with strong operational discipline and a practical, service-oriented mindset. The successful candidate will lead helpdesk and user support, device and account management, onboarding and offboarding, routine administration, monitoring, and basic system maintenance, while escalating complex, security-related, or strategic matters to the IT Manager.

The IT Operations Specialist will help create structure, improve consistency, and maintain strong operational execution as the company grows, while working closely with the IT Manager to keep ownership clear and support each other during workload peaks or absences.

Role

The IT Operations Specialist is responsible for the smooth execution of daily IT operations, with a focus on user support, endpoint management, access administration, routine operational tasks, monitoring, and service reliability.

This role owns the operational side of IT, ensuring that employees receive timely support, that laptops, accounts, and access rights are managed consistently, and that operational processes are documented, repeatable, and scalable.

The IT Operations Specialist works in close partnership with the Systems & Security function. Strategic infrastructure decisions, security direction, advanced architecture, and higher-risk issues remain under the IT Manager’s ownership, while the Technical Support Specialist ensures strong day-to-day execution and escalates when needed.

Key responsibilities:

• Lead day-to-day IT operations and ensure responsive, high-quality support for end users.
• Own help desk coordination, ticket follow-up, and issue prioritization to maintain service quality and user satisfaction.
• Manage onboarding, offboarding, access provisioning, and role changes in a timely and well-controlled manner.
• Oversee endpoint lifecycle activities, including device preparation, deployment, maintenance, replacement, and inventory tracking.
• Administer standard user accounts, permissions, groups, licenses, and access rights across core business platforms.
• Perform routine administrative tasks across workplace technology and collaboration tools within defined procedures and controls.
• Monitor operational service health related to devices, accounts, collaboration tools, and end-user productivity, and coordinate first-line resolution.
• Maintain operational documentation, procedures, checklists, inventories, and knowledge-sharing practices.
• Identify recurring issues and improve workflows to reduce friction, strengthen reliability, and improve the employee experience.
• Coordinate equipment logistics, standard vendor follow-up, and other operational activities as needed.
• Align priorities, share operational visibility, and support execution of broader IT initiatives.
• Contribute operational input to process improvements, service standards, and practical implementation planning.
• Support continuity of service during workload peaks, absences, and changing business demands.

Sought expertise and knowledge:

We are looking for a candidate with solid experience in IT operations, end-user support, endpoint administration, and service delivery in a growing and fast-moving environment.

Desired expertise and knowledge are:

• Experience in IT operations, IT support management, workplace technology, or a similar role.
• Strong understanding of end-user support, onboarding and offboarding, access management, and operational service delivery.
• Experience managing endpoints, user devices, software deployment, and asset lifecycle processes.
• Good working knowledge of Microsoft 365 administration for users, groups, licenses, Teams, SharePoint, Exchange, and related workplace services.
• Experience creating and improving procedures, documentation, and repeatable workflows.
• Ability to track issues, coordinate resolutions, and improve operational processes over time.
• Experience with ticketing systems, service management practices, and operational reporting.
• Comfort working across both technical and non-technical teams and aligning execution with broader IT priorities.
• Practical familiarity with identity, access, device compliance, and operational controls within established standards.
• Ability to support implementation of infrastructure, security, and service improvements led by the IT Manager.
• Coordination experience is an asset, especially in fast-growing environments with evolving processes and priorities.

Sought profile:

The ideal candidate is a structured, dependable, and service-oriented IT professional who takes ownership of day-to-day operations, collaborates effectively with IT leadership, and shows good judgment about when to escalate.

The profile we are looking for:

• Strongly organized and able to manage multiple operational priorities effectively.
• Service-oriented and committed to delivering a positive end-user experience.
• Accountable, dependable, and comfortable owning operational outcomes.
• Practical and solution-focused, with good judgment in day-to-day decision-making.
• Comfortable creating structure, improving processes, and driving consistency.
• Attentive to detail, documentation quality, and reliable follow-through.
• Able to communicate clearly with both technical and non-technical colleagues.
• Collaborative and able to work closely with other IT functions to ensure aligned execution.
• Comfortable supporting shared priorities and adapting during workload peaks or changing business needs.
• Good judgment about when to escalate issues that are complex, higher risk, security-sensitive, or outside defined operational ownership.
• Respectful of ownership boundaries while remaining proactive and supportive.
• Comfortable working in an environment that combines operational support, coordination, and continuous improvement.

Nord Quantique is committed to the principles of equity, diversity, and inclusion in its training, workplaces, and activities. We encourage applications from diverse backgrounds and traditionally marginalized groups.

Working at Nord Quantique

At Nord Quantique, you will be part of something special: working in a highly dynamic environment at the forefront of quantum technology development while benefiting from a vibrant ecosystem located at the heart of the Quantum Innovation Zone of the picturesque city of Sherbrooke. Our interdisciplinary team is laser-focused on solving grand challenges and making quantum computing a reality.

Nord Quantique is an equal-opportunity employer, and we are committed to building a diverse and inclusive work environment where all individuals can fulfill their aspirations while being supported and heard. This also means that we offer flexible work schedules and adapt our methods for the well-being of every individual.

Moving to Nord Quantique

Nord Quantique offers extensive moving support, including help with immigration paperwork, with finding a place to live, with access to childcare and schools, even helping your partner to find a new job. We offer a relocation compensation package and competitive salaries.

Salary: $75,000 – $95,000 CAD, depending on experience

Vacation: 5 weeks per year

Benefits: Group insurance (including dental care), virtual care, lifestyle spending account (all available after 3 months of service)

Working language: English and French

Workplace: Espace Quantique 1, 1950 rue Roy, Sherbrooke, QC, J1K 1B7