Inside Sales, HVAC

Overview PACE Supply’s Napa CA branch is growing fast—and we’re looking for a driven, energetic Inside Sales Specialist to help build something great from the ground up. In this role, you won’t just support sales—you’ll be a key player in shaping the success of a new location. Working closely with our Outside Sales team, you’ll help expand our reach, strengthen customer relationships, and drive plumbing product sales in a fast-paced, team-oriented environment. From connecting with new clients to uncovering fresh opportunities, your impact will be seen and felt every day. This is more than a job—it’s a chance to be part of a launch, make your mark, and grow with a company that invests in your success. You’ll enjoy a competitive salary, strong benefits, and real opportunities for career advancement as the branch continues to expand. Apply today and be part of the PACE Supply team in Napa! Responsibilities As an Inside Salesperson, you will have a diverse range of responsibilities, including but not limited to: Collaborating with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions. Delivering exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs. Coordinating closely with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations. Serving as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly. Maintaining meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale. Taking ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention. Collaborating with the outside salesperson to increase plumbing product sales and participating in joint sales calls. Providing quotes from customers by collaborating with the outside salesperson. Processing purchases and transfers as needed, while communicating with the purchaser. Regularly contributing to the whole sales team and providing counter sales support. Integrating and training existing employees on plumbing related products and standard operating procedures. Qualifications Any combination of education and experience providing the required skill and knowledge for successful performance of the job would qualify. High school diploma/GED or equivalent education required. Associate’ Degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is preferred. Two years of Plumbing sales experience is preferred. Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills. Knowledge of Customer Relationship Management Tools. Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets. Excellent Negotiation Skills. Ability to multitask and prioritize in a fast-paced environment. Detail-oriented and organized with strong time management skills. Team player with the ability to work independently when needed. Proficient in using Microsoft Office suite (Word, Excel, Outlook). Willingness to learn and adapt to changing customer needs and industry dynamics. Ability to work as part of a team and autonomously. Highly competitive Sales Skills with a desire to contribute to a winning team / organization. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations. Work Environment Pre-Employment Requirements As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements: Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to Idaho employment regulations. Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements. Drug Test: A drug test will be administered to ensure a drug-free workplace. Work Environment Physical Requirements: The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. Prolonged periods of standing or sitting at a desk and working on a computer. Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception. Environmental Conditions: The employee is frequently exposed to moving mechanical parts and outside weather conditions. Occasionally, the employee may be exposed to high, precarious places and vibration. The noise level in the work environment is usually moderate. Benefit Snapshot: PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more. Relocation Benefits NO Remote Availability NO *Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.