IT Manager

About Fam (previously FamPay) Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life. We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey. Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors. Role Overview We’re looking for an IT Manager to own and scale our network, endpoint, and IT operations infrastructure. This role goes beyond maintenance - you will drive reliability, security, compliance, and operational excellence across the organization. You will be responsible for building robust, audit-ready systems, reducing manual toil through automation, and ensuring seamless IT experience at scale. What You’ll Own Network & Infrastructure Reliability Own end-to-end network infrastructure: firewalls, switches, routers, and wireless Ensure high uptime via redundancy planning, VPN management, and ISP SLAs Monitor performance, logs, and alerts; proactively resolve issues Drive secure network architecture (segmentation, access control, Zero Trust principles Security & Compliance Manage enterprise firewall configurations (policy, NAT, VPNs) Own ISO 27001 readiness: controls, audits, SOPs, and access reviews Lead IAM lifecycle: provisioning, de-provisioning, RBAC Oversee endpoint security: EDR, DLP, monitoring tools Respond to incidents, conduct log reviews, and strengthen security posture Endpoint & IT Operations Manage Mac, Windows, and Linux environments at scale Own MDM systems (enforcement, compliance, lifecycle—not just enrollment) Drive patch management, backups, and disaster recovery readiness Administer Google Workspace (users, groups, policies, security settings) Manage IT asset lifecycle: procurement → provisioning → offboarding Operational Excellence Own ITSM systems (SLA creation, not just execution) Build and improve SOPs, runbooks, and documentation Reduce manual work via scripting and automation Ensure audit-ready documentation and system visibility Team & Stakeholder Management Lead and grow a team of IT professionals (5+ members) Partner with vendors for procurement, renewals, and support Collaborate cross-functionally on security, compliance, and IT needs Must-Have Experience 8–12 years in IT infrastructure & operations, with 3+ years in leadership Experience managing IT for 500+ users • Strong hands-on expertise in: Firewalls (policy management, NAT, VPN) Layer 3 networking (routing, VLANs, ACLs) Network fundamentals (routing, NAT, VPNs, troubleshooting) Experience with MDM / endpoint management systems Strong understanding of network + security fundamentals Experience with: Patch management, backups, monitoring tools Google Workspace administration EDR, DLP, and security monitoring platforms Proficiency in shell scripting / automation Strong troubleshooting, documentation, and communication skills What Sets You Apart Certifications: CCNA/CCNP/CCIE, CompTIA Network+/Security+, or equivalent Experience with Zero Trust / SASE architectures Exposure to cloud or hybrid environments (AWS, GCP, Azure) Hands-on with tools like JumpCloud or similar IAM/MDM platforms Experience in fintech/BFSI or regulated environments Built IT systems for scale + compliance (not just support) Success in This Role Looks Like Network and endpoint systems are highly reliable and secure IT operations are predictable, automated, and audit-ready Security posture is proactive, not reactive Employees have a seamless, low-friction IT experience Clear SOPs and systems reduce dependency on individuals Why This Role Matters You will own the backbone of the company’s infrastructure You’ll operate at the intersection of security, scale, and reliability You’ll help build systems that are ready for next-stage growth and compliance Perks That Go Beyond the Paycheck • Relocation assistance to make your move seamless. • Free office meals (lunch & dinner). • Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more. • Salary advance and loan policies for any financial help. • Quarterly rewards and recognition programs, and a referral program with great incentives. • Access the latest gadgets and tools. • Comprehensive health insurance for you and your family, mental health support. • Tax benefits with options like food coupons, phone allowances, car/device leasing. • Retirement perks like PF contribution, leave encashment and gratuity. Here’s all the tea on FamApp ☕️ FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly. Revolutionizing Payments and FinTech FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments. Trusted by leading investors We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao. Join Our Dynamic Team At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space. Want to see what makes life at Fam so awesome? Check out our shenanigans at @lifeatfam 😛 PS - We’re looking for someone with an AI-native mindset, who actively leverages AI in their day-to-day work, as we encourage and embed it across every level at Fam.