Italian Airline Support Agent (Athens, On-Site)

Location: Athens, Greece Schedule: Monday – Friday, 10:00 – 18:00 Training: 21-day fully paid training Application Deadline: 22/7 Gross Salary: €1045.72 + productivity bonus up to €220 (subject to targets) Relocation Options: Full Package: Flight + Hotel stay + Real estate agency fee covered Alternative Package: €250 relocation allowance + Real estate agency fee covered (ideal if traveling by car or arranging your own stay) About the Project Join one of the world's top airlines, headquartered in Singapore, providing passenger and cargo services across North Asia, Southeast Asia, Southwest Pacific, Europe, the Americas, West Asia, and Africa. As a Customer Care Expert (CE), you will provide world-class support to business partners, travel agencies, and corporate clients via email (80%) and phone (20%). This role is dynamic and challenging: you'll work across three skill queues—from routine inquiries to high-priority group support and special handling requests. Each CE handles multiple tools and client knowledge databases independently, making attention to detail, problem-solving, and self-organization key to success. Key Responsibilities Manage requests and provide product advice, booking assistance, ticketing changes, refunds, upgrades, travel requirements, name corrections, cancellations, and more. Work across queues: Group Support – handle quotes, sales, and service until fully flown Special Handling & Manual Refunds – prioritize urgent requests Normal Inquiries – standard requests and routine processes Use 8–9 tools plus PDF knowledge bases to find solutions efficiently Track your own work, follow-ups, and client interactions independently Language & Experience Requirements Italian: C1 English: B2 (training & CRM) Education: College graduate or High school + 6 months customer care experience Preferred Experience: Airlines, booking services (Amadeus tool), hospitality, or travel industry Competencies & Skills Advanced written communication and client focus Strong PC and MS Office skills Multitasking and ability to manage multiple queues Detail-oriented, especially for group support scenarios Typing speed 25 wpm with 100% accuracy What We Offer Additional Benefits: Salary increases after 12 months (€1100) and 3 years (€1150) Extra pay for Sundays/public holidays (75%) and night shifts (25%) Health care benefits and numerous discounts Professional growth and development opportunities in a global, innovative company Free online Greek language courses Access to modern office premises with relaxing break areas Participation in social events, community involvement, and corporate social responsibility initiatives Work for a company certified as a Great Place to Work, promoting diversity and inclusion Hiring Path Application Review Online Test HR Interview Client Interview