Italian Customer Service Advisor - Greece (relocation package)

Responsibilities: Assist and resolve community inquiries empathetically and accurately. Master knowledge of Facebook products and community standards. Advocate for the community with balanced decisions and strong interpersonal skills. Investigate and resolve reported issues, including potentially abusive content. Respond to user inquiries with speed, empathy, and accuracy. Use market insights to improve community support and enhance user experience. Enforce Facebook's Terms of Use by monitoring and reviewing reported abuse. Identify workflow inefficiencies and propose solutions. Recognize and escalate issues outside company policy to the global team. Requirements: Language: Native or near native level of Italian and good level of English Education: Minimum highschool degree Experience: Cultural awareness of the relevant market/region and dealing with clients